Refund policy

Wrong size? We'll swap it. If a pair doesn't fit, you can exchange it for another size of the same model within 7 days of delivery. The shoes must be unworn, in the original box with all tags and packaging, and the exchange is subject to the size being in stock. Email info@essentclub.com with your order number to start an exchange; you cover return shipping and we ship the replacement pair free.

Refunds: we price to move stock quickly rather than absorbing return shipping and restocking costs, so we do not offer refunds for change of mind. Limited Edition items are final sale and not eligible for exchange. To help you get the size right the first time:

• Every product page carries a sizing note for that specific model — whether it runs large, small, narrow or true to size.
• Our size guide converts between US men's, US women's and EU sizing.
• If you are between sizes or unsure, contact us before ordering and we will tell you honestly what to take.
• You are welcome to try any pair on in person at our store in Sawgrass Mills, Sunrise, Florida.

Damaged or incorrect items. If we ship the wrong item, or it arrives damaged in transit, contact us within 48 hours of delivery with photos and we will make it right at our cost.